Refund policy
14 days or your money back, no questions asked and no reason needed.
Effective from: 1 November 2026.
The 14-day guarantee
If Klasor isn't right for you, you have 14 days from your first payment to ask for your money back. You get the full amount you paid (VAT included). You don't have to explain why.
How to ask for a refund
- Write to usSend an e-mail to contact@klasor.app, with the name on the order or your license key (the last group of five characters is enough; the first group, KLSR, is the same on every key).
- We confirmWe confirm your request and tell you when the money goes out.
- You get your moneyWe return the amount within 14 days of your request, by bank transfer, to the account you paid from (or to another account of yours, if you tell us which).
What happens to the license
After the refund, the keys are revoked and the application returns to the license screen on the Macs where they were activated. Your messages, labels and exports stay untouched, and you can still search, read and restore your exports in the application.
The free trial
The trial is free: 7 days or 1,000 messages, whichever limit is reached first. No bank card is required.
Your statutory rights
Our guarantee is in addition to the rights the law gives you. As a consumer buying at a distance, you have, under Government Emergency Ordinance no. 34/2014, a 14-day right of withdrawal; for digital content delivered electronically, it is lost once performance has begun, with your consent. The 14-day guarantee applies anyway, whether or not performance has begun. Details and complaint channels: Legal information.