Legal and consumer information

Who sells Klasor, how to reach us, and where to turn if we haven't solved a problem.

Who we are

Our documents

• Terms of use (EULA)
• Refund policy (14 days)
• Privacy policy

Information for buyers

• Product: Klasor, a macOS application delivered digitally (download and license key). There is no physical delivery and no shipping cost.
• Prices: in EUR (euro), VAT included, shown on the Pricing section. The total to pay is confirmed before you order.
• Payment: by bank transfer, against the invoice we send you (the account details are on the invoice).
• Activation: on the same business day we receive your payment, with the license key sent by e-mail.
• Free trial: 7 days or 1,000 messages, whichever limit is reached first. No bank card is required.
• Refund: 14 days or your money back, no reason needed. Details.
• Statutory right of withdrawal: for distance contracts, consumers have, under the law (Government Emergency Ordinance no. 34/2014), a 14-day right of withdrawal. For digital content delivered electronically, the right is lost once performance has begun, with your consent and acknowledgment. Our 14-day guarantee applies regardless and does not affect your statutory rights.

If you have a complaint

Write to us first at the contact address. If we cannot reach a solution, as a consumer you can turn, free of charge, to:

• the National Authority for Consumer Protection (ANPC);
• Alternative dispute resolution (SAL), through ANPC's Alternative Dispute Resolution Directorate (Government Ordinance no. 38/2015, implementing Directive 2013/11/EU), a free, amicable procedure;
• the competent courts.

Rules we follow

Electronic commerce (Law no. 365/2002), consumer rights in distance contracts (Government Emergency Ordinance no. 34/2014), consumer protection (Government Ordinance no. 21/1992) and personal data protection (Regulation (EU) 2016/679, GDPR).

Microsoft and Outlook are trademarks of Microsoft Corporation. Klasor is not affiliated with Microsoft.